Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Welcome to HealGro Mart, your online destination for groceries and cosmetics hand-picked from Australia. These Terms of Service outline the rules and guidelines for using our website and services. You agree to be bound by these Terms by accessing or using our website.
Ordering and Payment
– Order Acceptance: We reserve the right to accept or reject any order for any reason.
– Payment Methods: We accept various payment methods, including credit cards, debit cards and cash on delivery.
– Payment Security: We use industry-standard encryption and secure payment processing to protect your payment information.
Delivery and Shipping
– Delivery Areas: Island-wide delivery available.
– Delivery Times: We aim to deliver orders within 2-5 business days after confirming the order
– Shipping Costs: Costs will be vary according to the distance and the weight of the packages
Returns and Refunds
Return Policy: You can return items within 5 business days for a full or partial refund or exchange for another product under the circumstances below.
Receiving the wrong product
Defective Item received
Receiving the product in the wrong quantity
Receiving a damaged product
(Please note that the product should be unopened and should be returned in the same condition within the timeframe to be eligible for a refund)
Refund Process: Refunds will be processed within 5 business days of receiving your returned item (conditions may apply)
Product Information
– Product Descriptions: We strive to provide accurate product descriptions, including ingredients, allergens, and nutritional information.
– Product Availability: Product availability may vary, and we reserve the right to substitute products or cancel orders if items are not available.
Cosmetics-Specific Policies
– Product Authenticity: We guarantee the authenticity of all cosmetics products sold on our website.
– Allergies and Sensitivities: We advise customers to check product ingredients and consult a healthcare professional if they have allergies or sensitivities.
Grocery-Specific Policies
– Food Safety: We take reasonable care to ensure the quality and safety of our grocery products.
– Perishable Items: We strive to deliver perishable items within a reasonable timeframe to ensure freshness and quality.
Allergies and Sensitivities: We advise customers to check product ingredients and consult a healthcare professional if they have allergies or intolerances.
Privacy and Security
– Data Protection: We protect your personal and payment information using industry-standard encryption and secure servers.
– Cookies and Tracking: We use cookies to improve your experience on our website, including personalized recommendations and targeted advertising.
Disclaimer and Limitation of Liability
– Disclaimer: We are not liable for any damages or losses resulting from our services, including but not limited to errors in product information or delays in delivery.
– Limitation of Liability: Our liability is limited to the amount of your order, and we are not responsible for any consequential or incidental damages.
Changes to Terms
We reserve the right to update or modify these Terms of Service at any time, without notice. Your continued use of our website or services after any changes constitutes your acceptance of the new Terms.
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you have any questions or concerns, please contact us.
